HOW DO I CANCEL A SCHEDULED LESSON?
If you need to cancel a class for whatever reason, please log in to your account and follow the steps below:
HOW DO I CANCEL A LESSON?
How do I cancel a lesson/event?
- Navigate to “Calendar” from the main menu on the left.
- Click on the lesson/event you wish to cancel.
- Select “Cancel Lesson” from the event pop-up.
- Read the cancellation policy text and click “Yes” to confirm the cancellation.
HOW DO I RESCHEDULE A MISSED LESSON?
Here’s how to register for a make-up lesson:
- Navigate to your “Calendar” from the main menu of the left.
- Click on the lesson/event marked ‘make-up slot / ‘hueco para recuperar clase’ you wish to register for.
- Select “Register” from the event pop-up.
- Click “OK” to confirm your registration.
Make-up lessons are available in varying lengths, with some slots as small as 15 minutes.
It is not necessary for you to only book a class equal to the one you wish to reschedule; for example, if you have a one-hour lesson to make up, you can book two 30-minute lessons, or one 15-minute and one 45-minute lesson etc. You can even book the remaining lesson time later.
If you need to reschedule a 45-minute class, please book a 30-minute lesson where one hour is available, and I will manually adjust.
These classes are also available online, even if you usually have face-to-face lessons.
If you can’t find a suitable time at the moment, you can keep logging in periodically to see if there are any cancellations later in the week, month or year.
All classes must be made up before the end of the academic year.
Alternatively, they can have an asynchronous piano lesson which can be at a time convenient for them. Please read here for more information.